Refund policy

Exchanges, Refunds and Returns

You may return the Product or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within seven (7) working days from the day after the goods are delivered as long as the product has not been opened or consumed.

Although you will have to pay the cost of returns, the refund will include the full value of both the product and the outbound shipping costs.

If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must be returned with the product purchased. OYL reserves the right to raise an invoice in respect of any free or discounted bundles product not so returned.

If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair, please contact us via email at hello@drinkoyl.com 

If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to us for a refund and provided:

  • You inform us within seven working days from the day after the goods are delivered; and
  • You have proof of purchase (i.e. order number/identification)

Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure

Steps to Follow to Claim a Refund: (i) Cancellation can be exercised by emailing us at hello@drinkoyl.com (ii) before returning any Product(s) it is helpful if you check that you have:

  • Used appropriate packaging;
  • Clearly displayed the returns address;
  • Sealed the packaging securely.

Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion.

Registered Office and Co. Registration Number

Registered office: JCB Wellness Ltd, 19a Anne Street South, D02PF57, Ireland. Company registration number: 692593

Questions

If you have any questions or comments regarding these Terms and Conditions or the Site, please feel free to contact us by email at hello@drinkoyl.com